Shipping policy
Shipping Policy
At Améle Laurent, we carefully prepare every order so your jewelry arrives safely and beautifully packaged.
Order Processing
Orders are typically processed within 1–3 business days. Business days do not include weekends or holidays.
Once your order has been processed, changes or cancellations may no longer be possible.
Estimated Delivery Times
After your order ships, estimated delivery times are:
-
United States: 7–15 business days
-
International: 10–25 business days
These are estimates and not guaranteed delivery dates. Delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside our control.
Tracking Your Order
You will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please allow up to 3 business days for tracking updates to appear. In some cases, tracking may not update while a package is traveling between carrier facilities or countries.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately at hello@amele-laurent.com.
We will do our best to update the address before your order is processed, but we cannot guarantee that changes can be made after an order has been placed. Améle Laurent is not responsible for packages delayed, returned, or lost because of an incorrect or incomplete address provided by the customer.
If an order is returned to us due to an address issue, additional shipping charges may apply before it can be reshipped.
Packages Marked as Delivered
If your tracking shows that your package was delivered but you cannot locate it, please:
-
Check around your property, mailbox, or designated delivery area.
-
Ask members of your household or nearby neighbors.
-
Allow up to two business days, as carriers occasionally mark packages as delivered shortly before their actual arrival.
-
Contact the shipping carrier for additional delivery information.
If you still cannot locate your package, email us at hello@amele-laurent.com and we will help you review the available tracking information.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us at hello@amele-laurent.com within seven days of delivery or the most recent tracking update.
For damaged items, please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the item and its packaging
We will review the situation and work with you toward an appropriate resolution.
If shipping protection was purchased with your order, please contact us so we can assist you with the claim process.
International Orders
International customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are determined by local authorities and are not included in the product or shipping price unless specifically stated at checkout.
Customs processing may occasionally extend the estimated delivery timeframe. Améle Laurent is not responsible for delays caused by customs authorities.
Multiple Shipments
Items from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number and your packages may arrive on different days. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Questions About Your Shipment
If you have questions about your order, please contact us at hello@amele-laurent.com. Include your full name and order number so our customer care team can assist you as quickly as possible.
Last updated: September 17, 2026